Get in touch
Have questions about your order, or a general enquiry?
How can we help?
FAQ
Ordering
Where is my order?
We ship from California. Orders are processed Monday–Friday, excluding U.S. federal holidays. Check your confirmation email for your shipment tracking information.
Can I change or cancel an order I just placed?
We're sorry, we're not able to change or cancel orders after they are placed.
Can I return something I bought?
Of course, babe! You can start your return and see our full policy.
Are you getting this back in stock?
Click on the out of stock size, enter your email address, and click NOTIFY ME! We’ll send you an email if we get it back in stock.
How do I use my store credit?
All store credit is issued as gift cards and sent to the email address on the order.
You can also view your store credit in My Account:
1. Go to My Account
2. Copy the gift card/store credit code
3. Enter the code at checkout to apply it to your order
I got my order and something's wrong, what do I do?
If you've received your order and something's wrong with it, please contact us within five days of receipt. If the item is defective, damaged or incorrect, please send us photos so we can help. Our team will get back to you within 24 hours.
We are not responsible for any carrier delayed or stolen packages.
How much is shipping and how long does it generally take?
We ship from California. Orders are processed Monday–Friday, excluding U.S. federal holidays. We offer a variety of shipping speeds.
We are not responsible for lost or stolen packages or packages delayed by the carrier.
International orders are subject to customs fees determined by their countries regulations.
How do I use promo codes?
If you have an active promo code, you can enter it at checkout.
For all of our codes, some exclusions apply.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
I got my package but there's a fee. What's the deal?
Every country has its own taxes and customs fees that vary by type of product and order value. We ship to 200+ countries and do not collect taxes or duties at time of order placement when shipping to most. This means that buyers are responsible for any customs fees or advancement fees accrued on a package.
If you’re in the UK, EU, or Australia, the taxes in your country (VAT or GST) are included in your order at checkout, and we handle any customs or other charges on your behalf to expedite clearance on your order. What you see on your order is the total cost you will pay.
Do you offer price adjustments for past sales?
We love you, but we do not adjust prices on past orders. You get a good price errday with Dolls Kill, and you know if you wait til a sale you often miss out on the hottest stuff!
